At 25ph12, your personal data is handled with the same care and discretion we bring to every part of the platform. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe — in plain language you can actually understand.
Your Privacy Matters: This Privacy Policy applies to all personal data collected by 25ph12 through its website, mobile interface, account registration process, and any related services. By using 25ph12, you acknowledge that you have read and understood this policy. If you have questions, our support team is available 24/7 via live chat.
25ph12 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the 25ph12 platform. This Privacy Policy describes how 25ph12 collects, uses, stores, shares, and protects personal information in connection with the operation of its online casino, sportsbook, and related services.
This policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. As a platform serving Filipino players, 25ph12 takes its obligations under Philippine data protection law seriously and has implemented appropriate technical and organizational measures to safeguard your information.
By registering an account on 25ph12, accessing the platform, or using any of its services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the 25ph12 platform and may request account closure by contacting our support team.
25ph12 collects personal data that is necessary for the operation of the platform, compliance with legal obligations, and the delivery of a safe and personalized gaming experience. The categories of data we collect include:
When you create a 25ph12 account, we collect your full legal name, date of birth, email address, mobile number, and any username or display name you choose. This information is required to create and manage your account and to verify that you meet the minimum age requirement of 21 years.
As part of our Know Your Customer (KYC) process — required under Philippine anti-money laundering regulations — we may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID), proof of address documents, and selfie photographs for identity verification purposes.
We collect information about your deposits, withdrawals, and betting activity on 25ph12. This includes transaction amounts, payment method details (such as your GCash or PayMaya account reference, or bank account name), transaction timestamps, and account balance history. We do not store full payment card numbers or full bank account numbers on our servers.
When you access 25ph12, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, and betting patterns. This data is used for platform security, fraud detection, and service improvement purposes.
If you contact 25ph12 support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, email, mobile | Account creation, age verification |
| KYC Documents | Government ID, proof of address | Regulatory compliance, AML |
| Financial | GCash/PayMaya reference, transactions | Payment processing, fraud prevention |
| Technical | IP address, device, browser, session | Security, fraud detection, analytics |
| Communications | Support chat logs, emails | Dispute resolution, quality assurance |
25ph12 uses the personal data we collect for the following purposes:
Marketing Opt-Out: 25ph12 will never sell your personal data to third-party marketers. If you receive a marketing communication from 25ph12 that you did not consent to, please contact our support team immediately and we will remove you from our mailing list within five business days.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 25ph12 processes your personal data on the following legal bases:
25ph12 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
25ph12 works with trusted third-party service providers who assist in the operation of the platform, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank partner gateways), game content providers, identity verification services, cloud hosting providers, and customer support technology vendors. These providers are contractually bound to process your data only on 25ph12's instructions and in accordance with applicable data protection law.
25ph12 may disclose your personal data to relevant Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.
In the event of a merger, acquisition, restructuring, or sale of all or part of 25ph12's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
25ph12 may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw that consent at any time by contacting our support team.
No Data Selling: 25ph12 has never sold and will never sell your personal data to advertisers, data brokers, or any other third party for commercial gain. Your data is used solely to operate and improve the 25ph12 platform and to comply with our legal obligations.
25ph12 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support fraud detection. A cookie is a small text file placed on your device when you visit the 25ph12 website.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 25ph12 platform. Strictly necessary and security cookies cannot be disabled as they are required for the platform to operate safely.
25ph12 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Regulatory compliance, dispute resolution |
| KYC Documents | Duration of account + 5 years | AML obligations under Philippine law |
| Transaction Records | 5 years from transaction date | Financial record-keeping, AML compliance |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical / Log Data | 12 months | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent for compliance purposes |
After the applicable retention period has expired, 25ph12 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
25ph12 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Security Incident Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 25ph12 will notify affected users and the National Privacy Commission (NPC) of the Philippines within the timeframes required by the Data Privacy Act of 2012 and its Implementing Rules.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 25ph12. To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 12.
25ph12 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of the extension and the reason for it.
The 25ph12 platform is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal age for casino-style gambling in the Philippines. 25ph12 does not knowingly collect personal data from individuals under the age of 21.
If 25ph12 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on 25ph12, please contact our support team immediately so that we can investigate and take appropriate action.
25ph12 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features of the 25ph12 platform. When material changes are made, we will notify registered users by posting a notice on the platform and, where practicable, by sending a notification to the email address or mobile number registered on your account.
The date of the most recent revision is always displayed at the top of this page. Your continued use of 25ph12 following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using 25ph12 and may request account closure as described in our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 25ph12 handles your personal data, please contact our Data Protection Officer (DPO) or support team through the channels below.
25ph12 Data Protection Contact
Email: [email protected]
Live Chat: Available 24/7 inside your 25ph12 account dashboard
For formal data rights requests, please include your full name, registered email address, and a description of your request. We will acknowledge receipt within 3 business days and provide a full response within 30 calendar days.
Six core commitments that define how 25ph12 handles your personal information every single day.
Every piece of data you send to 25ph12 — from login credentials to payment details — is protected by SSL/TLS encryption in transit and encrypted at rest on our secure servers.
25ph12 follows Philippine AML and KYC regulations to verify every player's identity. Your documents are handled by trained staff and stored with additional encryption.
Your personal data is never sold to advertisers, data brokers, or any third party for commercial gain. Full stop. Your information stays within the 25ph12 ecosystem.
Access, correct, or request deletion of your personal data at any time. 25ph12 honors all data rights requests under the Data Privacy Act of 2012 within 30 days.
25ph12 only collects data that is genuinely necessary for platform operation, legal compliance, and player safety. We do not collect data speculatively or beyond what is needed.
Our data practices are aligned with the National Privacy Commission's guidelines. In the event of a data breach, we notify affected users and the NPC within the legally required timeframe.
Now you know exactly how 25ph12 handles your data. Join thousands of Filipino players who trust 25ph12 for a secure, fair, and private gaming experience. Must be 21 or older to register.
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